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Transport information

Important travel information including visa and passport information, flight information, air carrier liability and car hire conditions for your ski holiday booking.

Holiday and flight supplements

The basic holiday price shown on each page below the hotels is based on departures with no Holiday supplement, which means there is no Flight supplement and no 'Base Price supplement'. Departures that do not attract a Flight supplement are shown as €0 or NIL supplements in the Flight supplement tables. If you choose to fly from a different airport, or on certain days, a Flight supplement may apply, as shown on the Holiday supplement and Flight Information page and will be included in the Holiday supplement on your booking. Flights not listed in our published information, but which become available, may also attract charges, worked out in the same way. Please note that some holidays are only available with flights with extra charges, either because the accommodation is available only on certain days of flying, or because onwards travel arrangements are only available at certain times.

A Base Price supplement will be included in the Holiday supplement according to demand. This 'supplement' can be a discount, if the holiday demand is lower than expected or it can be a supplement if the holiday demand is higher than expected. We reserve the right to increase or decrease the Base Price supplement and therefore the Holiday supplement, according to demand.

Airport/resort transfers

Approximate timings: In order to keep prices low and still offer you as many Irish departure airports as possible, we often need to combine transfers to and from the resorts for passengers from several arriving and departing flights. This means you may incur additional waiting time on arrival at the airport and on your return, though we will do our best to keep waiting times to a minimum. Transfer times listed on resort pages, which apply to the actual journey time after leaving the airport/station, are approximate and can vary due to poor weather, traffic conditions or transfer routes. Please note that there won't be a rep on the transfer to your resort. Your journey may also include transferring onto a smaller vehicle to take you into the resort and your accommodation.

Please note that transfers which involve crossing national borders may be subject to delays as a result of immigration control and customs. Therefore, approximate timings as advertised may sometimes be longer than anticipated. We recommend the customers contact the Embassy of the destination country for any visa requirements prior to travel.

At Crystal, we are proud of our record of shorter waiting times at our overseas airports, with transfer coaches over last few winters leaving within an average 30 minutes of the first passengers boarding.

Due to traffic and parking restrictions in some resorts, a short walk may be required to reach your accommodation. Where possible we will endeavour to assist you with this to minimise any inconvenience however this may not always be possible.

Border controls

Airlines are now required to provide passenger details to government authorities in advance of travel for the purpose of border control. This includes information contained within your passport. If you are travelling on a scheduled carrier please contact your airline directly to supply this information. Failure to provide this information may result in you being unable to travel.

Flight delays

We'll keep you informed and in the unlikely event of a flight delay, we will endeavour to provide refreshments and or meals as per EU regulations (copies will be available at the airline counter) where it is reasonable to do so, unless it is likely to cause a further delay to your flight. In the event of extended delays, we will try to make arrangements for overnight accommodation for you, though this is not guaranteed, and again depends on local circumstances. You should be able to reclaim the costs against your insurance policy. Please note we may not always be aware of delays on some scheduled or internal flights - in which case, if applicable, welfare arrangements will be made by the airlines. If you are travelling in the USA or Canada utilising connecting flights and experience a delay, please phone free from any USA or Canadian payphone 1888 877 6445 (or alternatively call +1 970 547 0788 from any phone) to inform us of your amended travel details.

Times and routes

All land and air travel arrangements, airlines and aircraft types, timings, routings and arrival airports are provisional until confirmed with your tickets and may change after this due to circumstances beyond our control. We reserve the right to substitute airlines/aircraft and make any necessary alteration to your travel arrangements, including method of carriage, in a force majeure situation to enable us to fulfil our obligation to transport you to/from the resort or your Irish departure airport.


There is a ticketless system with Eurotunnel. We will include in your final documentation the 8 digit booking reference number. Please quote this at the automated check-in lanes (by typing in the number) or to the Eurotunnel staff at the manned check-in lanes.


Flying when pregnant? Check out the policy for TUI flights. For all other airlines, please check with the airline directly.

Operational decisions

These may be taken by carriers and/or airports, port authorities and other competent authorities, resulting in delays, diversions or re-scheduling. When such situations occur, this is not within our control and we do not accept liability for them.

Personal property

From the point of arrival to transfer vehicle and from transfer vehicle to accommodation, and return, remains your responsibility to ensure that your luggage and personal property is loaded/off-loaded from the transfer vehicle. Please note that porterage is not included, unless indicated otherwise.

Name change on tickets

If a name change is requested on charter tickets once tickets have been issued, a charge of up to €35 per ticket will be made. There will also be a charge for the re-issue of charter tickets and this will be €50 per ticket.

Visa, Health, Passport, Travel Documentation

It is essential that you ascertain whether or not you can obtain relevant visas and inoculations before making your booking, particularly for late bookings. Whilst we are able to provide basic advice to clients regarding passports and visa requirements, you should check with the appropriate embassy, consulate or the Department of Foreign Affairs for the exact requirements for your chosen holiday and date of travel. It is your responsibility to ensure that you have the correct passport and visas to gain access to any country/ region included in the travel arrangements which you purchase from us. If you fail to do so, we have no liability to you for any cost, loss or damage which you suffer, nor will we refund you the cost of any unused portion of your travel arrangements. In some cases, countries will refuse entry to clients who have criminal records. Should you be concerned about this, please check with the embassy or consulate of the countries to which you are travelling. The lead name is entirely responsible for ensuring that all members of the group have the correct and valid documentation for travel. We cannot accept responsibility for any failure to comply resulting in any costs or fines being incurred and we advise you to check with your passport office or the consulate in question if you have any queries. Clients travelling overland to certain destinations may need to also pass through controls of other countries en route so this should be allowed for with any passport/visa applications.

When travelling to the US you must have the correct passport to travel on the Visa Waiver Programme or have obtained the correct visa, valid for your stay. Each person wishing to visit the US must have either; i) an e-passport (if your passport is issued after 26 October 2006), or a machine readable passport (containing a digital photograph) if your passport is issued after the 26 October 2005 and a Visa Waiver Form or ii) a valid passport and a valid visa which must be obtained before travel from the US authorities. The US authorities require passengers travelling under the Visa Waiver Programme to register for electronic travel authority on the Electronic System for Travel Authorisation (ESTA). If you have not applied for and received travel authorisation via ESTA prior to travel you may be denied boarding, experience delayed processing, or be denied admission at the U.S. port of entry. However, neither possession of a visa nor meeting the basic requirements for travelling visa-free on the Visa Waiver Programme guarantees admission to the US. As with most countries, the final decision is made by immigration officials at the port of entry. You can apply online by completing the application form at and paying a fee. If you are refused boarding or denied admission at the U.S. port of entry, you will still be subject to our cancellation charges in accordance with the terms of our contract with you. For additional specifics about the Visa Waiver Programme please consult the Visa Waiver Programme information on the U.S. Embassy Ireland website We recommend that you carry your ESTA approval with you when you travel and recommend you register at least 72 hours before departure. Please Note: when you register for ESTA you must have a valid passport at the time of registration. If you have applied for a post dated passport (for example to reflect a change in name) this passport will not be valid until the effective date noted in the passport. Children and minors wanting to travel with a Visa Waiver Form must hold their own machine readable passport or e-passport.

Please note that the nationals of some countries can only travel to the US if they have a valid visa as they are not eligible for the Visa Waiver Programme. There is a $14 fee per person charge which is payable by credit or debit card when applying.

When travelling to Canada you must check with your foreign office and the Canadian authorities that you have the correct passport and comply with the visa requirements. Under Canada's eTA program, citizens from countries other than the United States, who do not need a visa to enter Canada, will need to obtain an online authorization before flying to Canada, unless otherwise exempted. The earlier travellers get their eTA, the sooner they will benefit from knowing they have been pre-screened to enter Canada. A fee of $7 is payable for processing an application for an electronic travel authorization. An application for an electronic travel authorization must be made by means of an electronic system that is made available by the Department (Citizenship and Immigration Canada) for that purpose. An electronic travel authorization is valid for a period of five years from the day on which it is issued to the applicant or until the earliest of the following days, if they occur before the end of that period: (a) the day on which the applicant's passport or other travel document expires, (b) the day on which the electronic travel authorization is cancelled, or (c) the day on which a new electronic travel authorization is issued to the applicant.

Please note that for some trips we need to request special permits, and as such we will require your passport details prior to accepting your booking. Furthermore, if you renew your passport after you have booked, you may be required to take your old passport with you to maintain the validity of the permit.

We are able to advise on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice at least two months prior to travel for the latest health requirements, recommendations for your destination and any costs. You should check this information at least 2 months before departure and again within 14 days of travel. Where you do not do so and either are not allowed to enter any country, or suffer personal injury or death as a result, we have no liability to you for any cost, loss or damage which you suffer nor will we refund you the cost of any unused portion of your travel arrangements. Clients with existing medical problems, pregnant women and anyone who has recently visited other countries should check requirements with their general practitioner.

When assessing whether holidays will operate we use information from our local offices in conjunction with advice from the Department of Foreign Affairs and other relevant government bodies. It is your responsibility to acquaint yourself with the travel advice provided by these government bodies.

Flight information


An infant is defined as a child who is under the age of 2 years on the day of return travel. Children 2 years and above must have their own seat booked and paid for on the aircraft. Infants under 2 years as defined above can either sit on an adult's lap with the appropriate seat belt or alternatively you can book a seat at the child price or the airfare price, if this is lower than the administration charges below.

Area Administration charge
Europe €59
USA & Canada €250

If you do book a seat you must use a purpose-designed car safety seat as long as it has a proper restraining harness and can be fixed facing forward on the seat in the plane (you are required to bring your own car seat, in good condition and provide the instruction leaflet for the cabin crew). We recommend you call the airline direct to check for any restrictions and further advice.

Baggage allowance

Remains specified by charter airlines and must be strictly complied to avoid excess baggage charges or luggage being off-loaded from the aircraft, as we will not accept claims in the respect.

TUI: The current EU limit for the maximum weight for one item of luggage is 25kg. Those who have pre-paid for an allowance exceeding 25kg must check-in another bag. Baggage allowance can be pooled over the party e.g. 60kg between 3 passengers. Infants under 2 years will have their own allowance of 10kg.

Carriage of ski/snowboards and boots by air

With a growing number of skiers and snowboarders taking their own equipment on holiday, charter airlines are finding it increasingly difficult to cope with the extra weight and handling of these items. This has increased the risk of luggage being off-loaded from aircraft. In common with all other major winter sports operators, we have therefore introduced a system to improve the reliability of ski/snowboard carriage as a paid for service. Ski carriage can be purchased per set of skis or snowboard and not per bag, with a maximum weight limit of 15kg. If you're planning to take two sets of skis or two snowboards in one bag, you must purchase two ski carriage extras, however the total weight must not exceed 23kg.

If you wish to have skis or snowboards added to your booking, these must be added at the time of booking. For any reason, should your carriage fail to arrive on your flight, the charge will be refunded and skis forwarded to you in resort free of charge. We will also arrange hire for you until your skis arrive. For each pair of skis/board that you have paid carriage for and that does not arrive, you will receive hire for 1 set of skis and/or snowboard. If you do not pre-book your skis/board carriage, there is no guarantee that they will be carried, but if accepted, a minimum €52 charge will be levied at the check-in desk by an appointed rep. This charge does not apply to scheduled airlines, unless operating as a charter, where ski equipment may be included in the total baggage allowance and additional charges may be levied if this is exceeded. Please note ski/snowboard boots contribute to the overall luggage allowance and must be checked in as hold luggage.

Seats with extra space

You may be able to reserve seats with extra space for your journey. Some of these seats are located close to Emergency Exit doors, and some are situated behind a 'bulkhead' or dividing wall, where there's extra space from not having a seat in front of you. For safety reasons, Emergency Exit seats are only available to passengers who are able bodied and of suitable size. You must have no medical conditions and, in the opinion of the cabin crew or check-in staff, have the strength and full mobility to open the Emergency Exit door. It is a Civil Aviation Authority requirement that only customers aged 14 years and over occupy these seats. Extension seatbelts cannot be provided on Emergency Exit rows. Only a limited number of seats with additional space are available

Pre-book your seats with TUI flights

Seats together: guarantee that your party sits together on both the outbound and homeward TUI flight. Exact seat numbers will be given at check in. Prices are just €18 per adult and €9 per child.

Seat only

For those who have their own accommodation, return flight seats are available at extremely competitive prices. Some transfers can also be pre-booked.

Air carrier liability for passengers and their baggage

This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention.

Compensation in the case of death or injury

There are no financial limits to the liability for passenger injury or death. For damages up to 100000 SDRs* (approximately €120,000) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.

Advance payments

If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16000 SDRs (approximately €19,000).

Passenger delays

In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4150 SDRs (approximately €5,000).



In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1000 SDRs (approximately €1,200).

Destruction, loss or damage to baggage

The air carrier is liable for destruction, loss or damage to baggage up to 1000 SDRs (approximately €1,200) In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.

Higher limits

A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.

Complaints on baggage

If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.

Liability of contracting and actual carriers

If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

Time limit for action

Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.

Basis for the information

The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC)No 889/2002) and national legislation of the Member States. *SDR (Special Drawing Rights) is a unit of account created by the International Monetary Fund in 1969, based on a basket of the world's leading currencies, principally US Dollars, Euros, Japanese Yen and Sterling.

Air carriers

In accordance with EU regulation 2111/2005 please note that there is a 'community list' which contains details of air carriers that are subject to an operating ban within the EU community. This list can be seen at

We have listed below the code and full name of the carriers to be used or likely to be used in our ski programme:

  • AA – American Airlines
  • AC – Air Canada
  • AP – Alba Star
  • ABR – ASL Airlines (Ireland)
  • BA – BA Cityflyer
  • BA – British Airways
  • BE – Flybe
  • BLX – TUI Fly Nordic
  • DL – Delta Airlines
  • EZY – Easyjet
  • IG – Meridiana
  • JL – Japan Airlines
  • JP – Adria Airways
  • KL – KLM Royal Dutch Airlines
  • LS – Jet2
  • LX – Swiss International
  • NO – Neos
  • OS – Austrian Airlines
  • ST – Germania
  • TOM – TUI
  • UA – United Airlines
  • VS – Virgin Atlantic
  • ZT – Titan Airways
  • 7M – Mistral Air

Car hire

Car hire is available on request. Please call on 01 653 3510 and talk to one of our advisors if you would like to add this feature to your booking.