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Crystal Lodge

in , Canada
  • Essentials

      • In the centre of Whistler Village, steps from Whistler and Blackcomb gondolas.
      • High quality rooms - we especially like the luxurious Deluxe Studios.
      • Outdoor pool, sauna and hot tub.
      • Crystal Advantage Card with loads of discounts to use at nearby shops.
      • Whistler’s après ski and restaurants on your doorstep.
    • Property Type


    • Board basis

      Room only

    Customer ratings

    • Holiday Overall Rating
    • Accommodation Rating
    • Food Quality Rating

    Holiday features

  • So what's it like?

    The Crystal Lodge has been one of the most popular hotels in Whistler for quite some time. The location is superb - in the heart of Whistler Village and just steps from the Whistler and Blackcomb gondolas, so you can ski back to the base from either mountain.

    What's more, the hotel has continued to exceed expectations by having recently undergone extensive renovation to their South Wing rooms and public areas. This transformation has given the rooms a complete re-design with clean lines and cool decor to complement the stunning mountain scenery. There's LED lighting, flatscreen TVs and even the hotel's signature deep-soaker bathtubs in the bathrooms.

    After the mountain has got the better of you, you can unwind in the large outdoor pool, or relax muscles in the sauna and hot tub. If you're up for a bit of retail therapy, or are feeling peckish, the Crystal Lodge has over 20 onsite shops and restaurants, including the Spaghetti Factory, Beacon Pub & Eatery, Basalt Wine & Salumeria and the Wild Wood Pacific Bistro.

    There's often complimentary hot chocolate or cider in reception, and to make things even better, customers will receive a Crystal Advantage Card on their arrival, which gives discounts in 22 local shops and restaurants.


    · in the centre of Whistler Village, close to bars, restaurants and shops · 2 minutes' walk to the Whistler Village gondola, Blackcomb Excalibur gondola, Fitzsimmons Express chairlift and ski school meeting point

    map Expand map



    All rooms have a bathroom with private bath, shower and WC; bathrobes, coffee/tea making facilities, iron/ironing board, mini fridge, hairdryer, free high speed WiFi, flatscreen HD TV with pay-per-view movies and telephone.

    Please note: No roll away beds or extra beds are available at this hotel - bedding is exactly as per description. Cots are available but must be requested in advance.

    Small Double Room - sleeps 1-2: One double bed, limited view or no view, one full bathroom with deep soaker tub, mini-fridge, coffee maker and kettle. Recommended for couples and singles only.

    Crystal King Room - sleeps 1-2:
    One king bed and views of the village or surrounding area, one full bathrooms with deep soaker tub, mini-fridge, coffee maker and kettle, table and chairs - seats two people.

    Crystal Double Room - sleeps 1-4:
    Two double beds and views of the village or surrounding area, one full bathrooms with deep soaker tub, mini-fridge, coffee maker and kettle, table and chairs - seats two people.

    Deluxe King Room - sleeps 2-4: One king bed and living area with sofa bed, mini kitchenette with microwave, mini-fridge, sink, fridge, plates and cutlery, coffee maker, safe and bathrobes. Room has views of the village or surrounding area


    · outdoor pool and hot tub · sauna · free WiFi · games room · fitness room · small lounge area · après lounge · Spaghetti Factory restaurant, Basalt Wine and Salumeria bar and restaurant, Wildwood Pacific Bistro and the Beacon Pub & Eatery (with weekly live entertainment) · ski valet · lift · non-smoking throughout · 158 bedrooms · boot dryers on every level


    · optional upgrade to bed and breakfast, with set-menu breakfasts taken in the Wildwood Pacific Bistro - set-menu breakfast can be exchanged for a credit towards the à la carte breakfast menu · free apple cider in the lobby · two free drinks (house wine or draft beer) per booking in the Beacon Pub & Eatery



    Adaptive Rooms Yes / No
    Wheelchair-accessible plug sockets Yes
    Wheelchair-accessible light switches Yes
    Lowered hanging space in wardrobes Yes
    Width of all doors larger than 70cm Yes
    Extra floor space for wheelchair manoeuvrability Yes
    Bed height of bed approx. 50cm Yes
    In-room hoists available No
    Profiling/adjustable beds available No
    In-room fridges available (for medicine storage) Yes
    Wheel-in showers - no tray and with floor drain Yes
    Bath boards No
    Shower chair Yes (on request)
    Toilet, bath and shower support rail Yes
    Raised toilet Yes
    Mirror height in line with sink Yes
    Sink height is 65cm for wheelchair access (no cupboard underneath) Yes
    Internal assistance alarm in the room or bathroom No
    Level access to the hotel (or via ramp) Yes
    Automatic entry doors Yes
    Easy access for wheelchair users to reception, bar, restaurant & other facilities Yes (except pool area)
    Wheelchair-friendly reception desk Yes
    Disabled toilet in reception/bar area and restaurant Yes
    Lift access to adaptive rooms and all hotel facilities Yes (except pool area)
    Adjustments for customers with hearing impairments e.g. hearing loops, visual fire alarms Visual fire alarms
    Adjustments for customers with visual impairments e.g. braille signage, textured flooring Signage and flooring
    Hotel-provided accessible local transport for getting around resort No
    Wheelchair-adapted buffet (if a buffet restaurant) No
    Storage available for sit ski Yes
    Swimming pool accessibility:
    1. Hoist or ramp for entry to the pool
    2. How many steps to enter the pool
    3. Adaptive changing and toilet facilities
    1. No
    2. 7 steps to enter pool

    Adaptive transfers

    Standard shared transfers are included in the holiday price but must be requested at time of booking.
    Bespoke transfer vehicles to suit specific access needs are available and may require a supplement based on availability and requirements.

    Adaptive equipment

    In Whistler we work with the Whistler Adaptive Ski School, which is located in the Carlton Lodge (50m from the Crystal Lodge), just yards from the Whistler gondola.

    The ski school can cater for people with a wide range of disabilities including:

    • Visually impaired or hearing impaired skiers
    • Skiers with special needs or learning disabilities
    • Skiers requiring sit skis
    The ski school are fully qualified and equipped to take skiers with Autism Spectrum Disorder, ADD/ADHD, Down Syndrome, Cerebral Palsy, Multiple Sclerosis and Muscular Dystrophy. Skiers with spinal cord injuries less than two years old will need a doctor's clearance.

    How to book

    To ensure availability and that your Crystal Adaptive holiday perfectly suits your individual needs, adaptive holidays need to be booked through our Crystal Adaptive team on 01 653 3504 or at
    They will be happy to answer any questions you may have.

Holiday features

Outdoor pool

This hotel has an outdoor pool.


WiFi is available at this accommodation.

Board basis

Room only

Room only includes accommodation only.


With all the various national tourist boards applying widely varying criteria to hotel ratings, the whole question of international hotel grades has become confused. We have therefore applied our own 'rating', representing the general standards of that country in order that fairer comparisons can be made.

Please note: rating may differ from the official star rating of the local tourist board. Our classifications take into account not only the basic facilities, but also the location, leisure facilities, general character and atmosphere of the hotel, as well as customer feedback. Chalet ratings give comparisons with other chalets but do not provide like for like comparisons with the ratings of full service hotels.

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